Contact us
- General help and Premium payments[email protected]
- Safety concerns and reports[email protected]
- Privacy and data requests[email protected]
Write from the email address on your Mechi account so we can find it. We reply within 2 working days.
Report a person
The fastest way is in the app: open your chat with them, tap Options, then Report. Reporting blocks them straight away, and they are not told. If you cannot reach them in the app, email [email protected] with their first name, age and what happened.
Common questions
I did not get my verification code
Codes can take a minute to arrive. Check your spam and promotions folders. On the verification screen you can send a new code once a minute, or tap "Wrong email? Change it" if you mistyped your address.
I forgot my password
Email [email protected] from the address on your account and we will help you get back in.
I paid for Premium but it is not active
Premium usually starts within a minute of approving the M-Pesa prompt. If it has not, email [email protected] with your M-Pesa receipt code (for example QGH7XXXXXX) and the phone number you paid from.
I cannot see anyone in Discover
Make sure Mechi is allowed to use your location. Free accounts see people within 15 km, so in quieter areas there may be few people nearby at first. Premium extends this to 100 km.
How do I delete my account?
See Delete your account.